The event organiser, Ingrove Academy, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Ingrove Academy is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with:
- The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
- The General Data Protection Regulation (EU) 2016/679 (GDPR)
- The UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018 (UK)
1. What is Personal Information?
Personal Information means any information or opinion that identifies an individual.
This may include:
- Name
- Address
- Email address
- Phone number
- IP address and device information
- Any other information you provide to us
2. How We Collect Personal Information
We collect personal information in a variety of ways, including:
- When you interact with us via our website (ingroveacademy.com)
- Through email, phone, or other communications
- Through forms, subscriptions, or service enquiries
- Via cookies and analytics tools
- From publicly available sources
- From third parties where lawful
Where reasonable and practicable, we collect your personal information directly from you.
3. Why We Collect Personal Information
We collect and use your personal information for purposes including:
- Providing and managing our services
- Communicating with you
- Improving our website and user experience
- Marketing and promotional activities
- Complying with legal and regulatory obligations
4. Legal Bases for Processing (GDPR / UK GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following lawful bases:
- Consent – where you have given clear permission
- Contractual necessity – to provide services you have requested
- Legitimate interests – for business operations, marketing, and service improvement
- Legal obligation – to comply with applicable laws
5. Sensitive Information
Sensitive information includes details such as:
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Health information
- Criminal record
We only collect and use sensitive information:
- With your explicit consent
- Where required or authorised by law
- Where necessary for a directly related purpose
6. Cookies and Website Analytics
We may use cookies and similar technologies to:
- Improve website functionality
- Analyse website traffic
- Personalise user experience
You can control or disable cookies through your browser settings.
7. Disclosure of Personal Information
We may disclose your personal information:
- To service providers and partners who assist in operating our business
- Where you have provided consent
- Where required or authorised by law
Some third parties may be located outside Australia.
8. International Data Transfers (GDPR / UK GDPR)
Where your personal data is transferred outside the EEA or UK, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs)
- Transfers to countries with adequate data protection laws
9. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Misuse
- Loss
- Unauthorised access
- Modification or disclosure
10. Data Retention
We retain personal information only as long as necessary for the purposes for which it was collected, including:
- Legal, accounting, or reporting requirements
- Typically, certain records are retained for a minimum of 7 years
11. Your Rights
Under Australian Law
You may:
- Request access to your personal information
- Request correction of inaccurate information
Under GDPR / UK GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
12. Access and Correction
To request access or correction of your personal information, please contact us in writing.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Policy Updates
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
15. Complaints and Contact Information
If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us:
Ingrove Pty Ltd
Unit 1, 226 Bay Road
Sandringham VIC 3191
Australia
ABN: 26 635 070 236
Email: support@ingrovegroup.com
Phone: +61 (3) 8686 9077